Privacy Policy

1     Privacy Policy.

When you use our store services, you trust us with your information. This Privacy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using the information and the ways in which you can protect your privacy. This is important; we hope you will take the time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.

2  Right to access, correct and delete data and to object to data processing

Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. The Company makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, the Company does not control each and every risk related to the use of the Internet and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.

3  Management of personal data

You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our store by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt-out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting and signing into Company Promotional Communications Manager, which allows you to update contact information, manage contact preferences, opt-out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain store services.

4 Information We Collect

Our store collects data to operate effectively and provide you with the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you use

5  How We Use Your Information

Our store uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various store services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built-in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.

6  Sharing Your Information

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we’ve hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.

Terms & Conditions

7  Refund policy

For any reason you have to get a refund,  you don’t have to be scared. We will give you help with these inconveniences. Due to demand, our training courses are normally booked out 10 weeks in advance of the course commencement date. Our cancellation policy requires that in the event of a participant needing to cancel their booking, a request is received in writing by Koteve no later than 30 days prior to the commencement date of the particular course signed up to. Receipt of any written request less than 30 days prior to course commencement will not be facilitated, as  Koteve will have insufficient time to fill that place. In relation to other online products, we will process the refund within 14 days from the day we will receive written request for the refund.

Where a client books within 30 days of the start date of the course, the client can cancel their booking within 24 hours of making the booking.

Koteve is agreeable to defer a course place for a period of up to 3 months if a difficulty arises where a client cannot undertake the training on the dates booked. We require written notices at least 7 days prior to course commencement to facilitate this.

8 Handling Charge

All refunds will be subject to a 30% handling fee.

9  Discounts/Special Offers

There are no refunds available with respect to any discounted courses or where courses are on special offer.

10  Online Courses

Request for refunds for online courses must be made in writing within 5 days of booking. Once an online course has been accessed we cannot grant a refund.

11 Contact Details For Refunds

All refund requests should be emailed to info@koteve.com

12 GDPR provisions

What are the GDPR provisions? The General Data Protection Regulation (EU) 2016/679 (GDPR) is a regulation in EU law on data protection and privacy for all individual citizens of the European Union (EU) and the European Economic Area (EEA). It also addresses the transfer of personal data outside the EU and EEA areas. The GDPR aims primarily to give control to individuals over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU

When does it work? The regulation applies if the data controller (an organisation that collects data from EU residents), or processor (an organisation that processes data on behalf of a data controller like cloud service providers), or the data subject (person) is based in the EU. Under certain circumstances,[2] the regulation also applies to organisations based outside the EU if they collect or process personal data of individuals located inside the EU. The regulation does not apply to the processing of data by a person for a “purely personal or household activity and thus with no connection to a professional or commercial activity.”

What are the Principles? Unless a data subject has provided informed consent to data processing for one or more purposes, personal data may not be processed unless there is at least one legal basis to do so. Article 6 states the lawful purposes are:

(a) If the data subject has given consent to the processing of his or her personal data;

(b) To fulfil contractual obligations with a data subject, or for tasks at the request of a data subject who is in the process of entering into a contract;

(c) To comply with a data controller’s legal obligations;

(d) To protect the vital interests of a data subject or another individual;

(e) To perform a task in the public interest or in official authority;

(f) For the legitimate interests of a data controller or a third party, unless those interests are overridden by interests of the data subject or her or his rights according to the Charter of Fundamental Rights (especially in the case of children).